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Communities that serve seniors are at an increased risk for COVID-19.

We remain committed to the health and safety of our staff and residents, while keeping our community informed. Early on we addressed this by putting a number of policies and procedures in place that focused on the safety of our residents and staff.

Thank you to the dedicated staff that work even harder now during this pandemic to keep our residents safe and happy – you are truly Heroes.

Below you’ll find information about the restrictions in place, what we’re doing to keep our residents engaged and active, and helpful links and contacts for more information.

You can also sign up for our email list and receive updates about what’s happening at Three Pillars and specifically around COVID-19.

If you have any questions, please contact Mary Medina, our Infection Preventionist, RN at

Thank you.

Mark Strautman, President & CEO

       Onsite Visits        

   Maintaining Health    


     How Can I Help?      


Three Pillars' COVID-19 Hotline

Questions? Concerns? Call Us. 



Background Information

What is a coronavirus and COVID-19?

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases, such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 is the infectious disease caused by the most recently discovered coronavirus in December 2019.

Watch for symptoms of COVID-19 (Last updated November 19, 2020)

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms may have COVID-19:

  • Fever greater than 100 degrees
  • New or worsening cough (not associated with an existing/known condition – smoking, snoring, allergy nasal drip).
  • New or worsening shortness of breath or difficulty breathing (not associated with existing/known condition or anxiety).
  • Sore throat (not associated with an existing/known condition – smoking, snoring, allergy nasal drip).
  • Myalgia (muscle/body aches of unknown cause).
  • Chills
  • Chills with repeated shaking
  • New, worsening, or unexplained headache
  • New loss of taste or smell
  • New, worsening, or unexplained congestion or runny nose
  • New, worsening, or unexplained nausea or vomiting
  • New, worsening, or unexplained diarrhea

You can learn more by going to the Centers for Disease Control Symptom page

Find testing information for Wisconsin by going to the Wisconsin Department of Health Services! 

What are we doing to keep our residents and staff safe? (Last updated December 15, 2020)

  • Requiring all staff wear a surgical mask while at work
  • Requiring all staff to wear a face shield or goggles at work any time they may have an interaction with a resident
  • Screening all staff before the start of their shift
  • Following a strict cleaning and disinfection process across campus
  • Voluntarily testing asymptomatic staff
  • Testing new, returning, and symptomatic residents
  • Limited communal dining and activities
  • Implementing shopping alternatives for residents
  • Facilitating video calls and window visits to help our residents and families stay in touch, and as of September 2020, offering some scheduled outdoor visitation. Please see below for details.
  • Sending regular staff and family updates

Onsite Visits (Last updated June 16, 2021)


  • Visits for a resident’s psychosocial well-being may be approved on an individual basis. Please contact the following to inquire further:
    • Cayla Piehl for Riverside Lodge | 262.965.7300 or email
    • Cayla Piehl for Masonic Center for Health and Rehab | 262.965.7212 or email
    • Jodi Cigelske for Compass Point | 262.965.7250 or email
    • Heidi Behlke for Village on the Square | 262.965.7421 or email

Onsite visit contacts:

  • Cayla Piehl for Riverside Lodge | 262.965.7300 or email
  • Angela Thomas for Masonic Center for Health and Rehab | 262.965.7424 or email
  • Jodi Cigelske for Compass Point | 262.965.7250 or email
  • Heidi Behlke for Village on the Square | 262.965.7421 or email
  • For window visits (in secured, sheltered vestibule areas to keep you warm and comfortable) or virtual visits using Skype, Zoom, etc... please contact the following:
    • Cayla Piehl for Riverside Lodge | 262.965.7300 or email
    • Melissa Gibbs for Masonic Center for Health and Rehab | 262.965.7233 or email
    • Tina Rose Compass Point | 262.965.7232 or email
    • Concierges for Village on the Square | 262.965.7390 or email

We look forward to seeing you on campus soon - thank you!

Current Restrictions, Cancelations, and Closures (Last updated May 14, 2021)

We continue to create opportunities for our residents and families to stay engaged. However, because of this pandemic, there are a number of activities we suspended until it is safe to resume them. We are actively working on recovery plans now, and as soon as it is safe to resume them we will.

Current restrictions:

The following are still canceled and closed until further notice:

  • Wellness Connection - Closed. Please note: We’re reviewing reopening plans, but do not have firm dates at this time. We’ll update everyone as soon as we get closer to reopening. 
  • All Lunch and Learn programs - Canceled

For Waukesha data, visit the Waukesha County website.

Guidelines & Precautions 

An important part of staying healthy is paying attention to and practicing the precautions we have in place.  

We follow guidelines and requirements from the Wisconsin Department of Health, and those from the Centers for Medicare and Medicaid Services (CMS), which are based on the CDC (Center for Disease Control & Prevention) guidelines.

Some of the most important things we can do to protect ourselves and others includes:

  • Wear a mask when out in public
  • Practice good hand hygiene, including washing your hands for a minimum of 20 seconds and high alcohol hand sanitizer when soap is not readily available
  • Maintain good social distancing of at least six feet while around others
  • Stay home when you’re sick
  • Avoid mass transit, but wear a mask if it's necessary 

How We're Maintaining Our Physical, Social, and Spiritual Health

We are committed to our residents’ happiness, while providing them opportunities to remain active. The COVID-19 restrictions and requirements have only strengthened that commitment.

We have worked hard to creatively keep our residents physically, socially, and spiritually healthy, engaged, and connected. Whether it’s scheduled window visits, outdoor scavenger hunts, or Bingo via Zoom, there are still a lot of ways to have fun at Three Pillars.

  • Read more about a few ways our team worked with our residents during the pandemic.
  • In honor of Older Americans Month in May, we created our sixth annual music video. While we couldn’t do this year's project in partnership with KM Perform as we traditionally have, we weren't about to let a pandemic stop the fun. We stayed safe and healthy as we created this video, celebrating this year's national theme of, "Make Your Mark," in a BIG way – read the press release here and watch the video here
  • We know it's hard for our residents and their loved ones not to see each other regularly or have social visits. It's important to us that we offer options and make it simple to set up a window visit or virtual call with someone who lives at Three Pillars. Please contact us and we’ll be happy to arrange that:
    • Compass Point: Tina Rose, 262.965.7232
    • Masonic Center for Health & Rehab: Melissa Gibbs, 262.965.7233
    • Village on the Square: Concierge team, 262.965.7390
    • For instructions on how to use Zoom for a virtual call, click here.
  • View our photo gallery featuring all the ways we’ve stayed physically, socially, and spiritually healthy, engaged, and connected during COVID-19 

We get by with a little help from our friends – the community rallied around our residents and staff to show their enormous support and love!


Our Wellness Connection Coordinator, along with our Lifestyles and Recreation teams, are doing everything they can to keep our residents in touch with their loved ones and engaged with creative activities.

Wellness is important - you are your best investment! That means doing what you can manage each day to meet physical, mental, spiritual, social, intellectual, environmental, and financial needs.

Here are some helpful resources:

  • Movement is important, but make sure you do what works for you. You know your body best. Slowly progressing into a daily movement routine is smart training. Try this simple chair movement to get started.
  • It’s amazing what five minutes of mindfulness can do for you. Take time to relax and be present with this five-minute guided body scan.
  • Every day is a new opportunity, and taking as little as 10 minutes for yourself each day has been proven to make a positive impact on health in a variety of ways.

We look forward to offering more opportunities for you to find your happy, healthy place. If you would like more information, please contact Dawn Mans, our Wellness Connection Coordinator at 262.965.7017.

How Can I Help? (Last updated January 15, 2021)

We are humbled by the generosity of individuals, families, friends, and businesses who have asked how they can help our staff and residents during the COVID-19 pandemic. Our staff are working hard to safeguard the well-being of our seniors, and we are grateful for the support we continue to receive.

We get a lot of questions about how to help or get involved. The following are other ways to support our work:

  • Make a financial contribution.  and cover the cost incurred for our new Accushield screening kiosks, which allow staff and approved visitors/vendors to answer screening questions and have their temperature taken before coming into Three Pillars. Make an online donation here to support these critical efforts.
  • Donate personal protective care items. We are always in need of the following items, which are put directly to use:
    • Hand sanitizer with at least 60% alcohol
    • Face shields
    • Surgical masks
  • Donations can be dropped off in our white donation mailbox near our entrance at 410 N. Main Street, Dousman, WI 53118.
  • Donations can also be mailed to:

Three Pillars Senior Living Communities

Attn: Chief Development Officer

375 State Road 67

Dousman, WI 53118

Thank you for your kindness and support!

Stay Connected

If you want to stay in touch with the latest COVID-19 updates, consider signing up for our email list.

You can also follow us on our social channels below



Additional Resources

  • To schedule a window visit or virtual call with someone who resides at Three Pillars, please contact us and we’ll be happy to arrange for that:
    • Compass Point: Tina Rose, 262.965.7232
    • Masonic Center for Health & Rehab: Melissa Gibbs, 262.965.7232
    • For instructions on how to use Zoom for a virtual call, click here
  • Have a general COVID-19 question pertaining to Three Pillars? Please email our Infection Preventionist, RN, Mary Medina at
  • To become an approved visitor, please call our Chief Operating Officer, Dave Rademacher, at 262.965.7425
  • Have a question about the latest happenings in the state? Please visit the Wisconsin Department of Health Services


Below, please find answers to some of the most frequently asked questions:

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  I want to drop off a package for my loved one - where do I do that?

You may label and drop the package off in the vestibule of the building in which your loved one resides at. A member of our team will retrieve, sanitize (if applicable), and deliver it. If it’s something that cannot wait in the vestibule, please call ahead to arrange the drop-off:

  • MCHR – 262.965.2111
  • Riverside Lodge – 262.965.7397
  • Compass Point – 262.965.7180
  • Village on the Square – 262.965.7390
  A resident has an outside appointment - do they need to isolate when they come back?

No, they do not. They must wear a mask and maintain social distancing while out in public. We encourage residents to leave only for essential medical appointments.

  If a resident who's previously been in isolation takes a COVID-19 test and the results are negative, can they get out of isolation sooner?

The short answer is no. Our regulatory guidance from the Department of Health Services (DHS) is that residents who are new residents, readmissions, or symptomatic need to isolate for 14 days regardless of a negative test result. Our clinical staff recommend that approach throughout campus areas not licensed through DHS. 

  Do I have to wear a mask and face shield/goggles when visiting?

Yes. If you are on Three Pillars’ campus for a pre approved, scheduled visit, you must have a face covering / mask and face shield / goggles on — they are proven deterrents to putting others at risk for the virus.

  My loved one resides at Three Pillars and I'd like to bring them to my home for a meal - can I do that?

Yes, it is the right of all residents to come and go, but depending on the circumstance and safety measures taken, the resident may be asked to isolate on return in order to protect neighboring residents.

  When are you going to open up for visits?

On-site visits are now allowed due to a decrease in the local community spread. Please see our On-Site Visits section for more information and our current policies. (Updated February 25, 2021).