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Communities that serve seniors are at an increased risk for COVID-19.

We remain committed to the health and safety of our staff and residents, while keeping our community informed. Early on we addressed this by putting a number of policies and procedures in place that focused on the safety of our residents and staff.

Thank you to the dedicated staff that work even harder now during this pandemic to keep our residents safe and happy – you are truly Heroes.

Below you’ll find information about the restrictions in place, what we’re doing to keep our residents engaged and active, and helpful links and contacts for more information.

You can also sign up for our email list and receive updates about what’s happening at Three Pillars and specifically around COVID-19.

If you have any questions, please contact Diana Marquardt, RN, our Infection Preventionist, RN at

Thank you.

Mark Strautman, President & CEO

       Onsite Visits        


Three Pillars' COVID-19 Hotline

Questions? Concerns? Call Us. 



Background Information

What is a coronavirus and COVID-19?

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases, such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 is the infectious disease caused by the most recently discovered coronavirus in December 2019.

Watch for symptoms of COVID-19 (Last updated November 19, 2020)

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms may have COVID-19:

  • Fever greater than 100 degrees
  • New or worsening cough (not associated with an existing/known condition – smoking, snoring, allergy nasal drip).
  • New or worsening shortness of breath or difficulty breathing (not associated with existing/known condition or anxiety).
  • Sore throat (not associated with an existing/known condition – smoking, snoring, allergy nasal drip).
  • Myalgia (muscle/body aches of unknown cause).
  • Chills
  • Chills with repeated shaking
  • New, worsening, or unexplained headache
  • New loss of taste or smell
  • New, worsening, or unexplained congestion or runny nose
  • New, worsening, or unexplained nausea or vomiting
  • New, worsening, or unexplained diarrhea

You can learn more by going to the Centers for Disease Control Symptom page

Find testing information for Wisconsin by going to the Wisconsin Department of Health Services! 

What we know about variants (Last updated December 17, 2021)

New variants of the COVID-19 virus are expected to occur, and scientists monitor all of them. Since some spread more easily and quickly than others, they get classified differently. There are currently two variants classified as “Variants of Concern” - Omicron and Delta. Visit the CDC’s website to stay updated about all variant information.

What are we doing to keep our residents and staff safe? (Last updated February 23, 2022)

  • Requiring all staff wear a surgical mask while at work
  • Face shields/goggles are required in certain areas of campus
  • Screening all staff before the start of their shift
  • Following a strict cleaning and disinfection process across campus
  • Requiring rapid testing for all staff
  • Offering vaccines and boosters for staff and residents; requiring staff vaccines where mandated
  • Testing new, returning, and symptomatic residents
  • Following requirements and guidance for safe communal dining and activities
  • Implementing shopping alternatives for residents
  • Facilitating video calls and window visits to help our residents and families stay in touch
  • Sending regular staff and family updates

Onsite Visits (Last updated December 1, 2022)

Visitors are Welcome!

    • All employees, visitors, and vendors must screen in before entering any building.

    • At the Masonic Center for Health & Rehab/Hickory Suites*, RSL Memory Care & Assisted Living, and Compass Point: all employees, visitors, and vendors must wear a mask at all times while in indoor public areas. Visitors may remove their masks while in private areas if the resident agrees (for example, their apartment).

      • *At MCHR/HS: eye protection is also required, in addition to the mask, while in indoor public areas.

    • At VOS: all employees and vendors must wear a mask at all times while in indoor public areas.

  • If you're interested in arranging a virtual visit via FaceTime, Skype, or Zoom, please contact the following:
    • Melissa Gibbs for Masonic Center for Health and Rehab or Riverside Lodge | 262.965.7233 or email
    • Tina Rose for Compass Point | 262.965.7232 or email
    • Concierges for Village on the Square | 262.965.7390 or email

We look forward to seeing you on campus - thank you!

Current Restrictions, Cancelations, and Closures (Last updated December 7, 2022)

If any building is in Outbreak Status due to a positive COVID-19 case for an employee or resident, it will be indicated here:

Compass Point | Hickory Suites

The majority of our resident activities have been reinstated. We continue to monitor the trends of the pandemic and make changes to our activities and events when needed.

For Waukesha data, visit the Waukesha County website.

Guidelines & Precautions (Last updated December 1, 2022)

An important part of staying healthy is paying attention to and practicing the precautions we have in place.  

We follow guidelines and requirements from the Wisconsin Department of Health, and those from the Centers for Medicare and Medicaid Services (CMS), which are based on the CDC (Center for Disease Control & Prevention) guidelines.

Some of the most important things we can do to protect ourselves and others includes:

  • Get a COVID-19 vaccination and booster shot
  • Wear a mask when out in public
  • Practice good hand hygiene, including washing your hands for a minimum of 20 seconds and high alcohol hand sanitizer when soap is not readily available
  • Maintain good social distancing of at least six feet while around others
  • Stay home when you’re sick
  • Avoid mass transit, but wear a mask if it's necessary 
  • Free COVID-19 testing kits are available! Sign up online to recieve four free test kits per household, mailed directly to you, at

Stay Connected


Below, please find answers to some of the most frequently asked questions:

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  Do I have to wear a mask and face shield/goggles when visiting?

Please inquire at the building you're visiting. Most buildings require a surgical mask and face shield or goggles when indicated, but this may vary depending on your vaccination status and where you're visiting.

  What do I need to know before coming for a visit?

Visitors are welcome at our community, both indoors or outdoors - please see our On-Site Visits section for more information and our current policies.